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"ABSTRAK

 Perusahaan asing X merupakan salah satu pelaku bisnis mancanegara  di sektor perbankan yang mengembangkan bisnisnya di Indonesia. Dengan berdirinya perusahaan ini, adanya interaksi antarbudaya dalam internal perusahaan berpotensi menimbulkan konflik  antara karyawan Indonesia dengan karyawan Tiongkok. Ting Toomey (dalam Gudykunts dan Kim, 2003) menjelaskan bahwa dalam penyelesaian konflik, individual atau kelompok memiliki situasi khusus untuk menyelamatkan muka atau harga dirinya yang terancam dan dipertanyakan. Penelitian kualitatif dengan strategi penelitian studi kasus ini memfokuskan pada  face negotiation antara karyawan Indonesia dan Tiongkok dalam meresolusi konflik. Hasil studi menunjukkan bahwa penerapan face negotiation theory tidak bisa seutuhnya diterapkan dalam setiap situasi. Ketika komunikasi antarbudaya melibatkan kepemilikan modal, tendensi penyelamatan muka dapat dilakukan selama tidak menggangu upaya pencapian profit. Pihak-pihak yang terlibat pada komunikasi antarbudaya ketika dihadapkan pada penyelamatan muka tetap mempertahankan tujuan perusahaan

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ABSTRACT

 

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Foreign company X is one of the foreign company in the banking sector that develops its business in Indonesia. With the establishment of this company, the intercultural communication within the employee caused conflict between Indonesian and Chinese employees themself. Ting Toomey (in Gudykunts and Kim, 2003) explains that in conflict resolution, individuals or groups have special situations to saving their face or threatened and questioned self-esteem. This study  focuses on face negotiations between Indonesian and Chinese employees in resolving conflicts. The results of the study show that the application of a face negotiation theory cannot be fully applied in every situation. When intercultural communication involves capital ownership, the tendency to save face can be done as long as it does not interfere with efforts to capture profits. The parties involved in intercultural communication when faced with saving face still maintain the company`s goals

 

 

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"[ABSTRAKTesis ini membahas face negotiation yang terjadi antara generasi muda Bataksebagai keturunan perantau dengan generasi tua dalam usaha mempertahankanidentitas budaya asal. Penelitian ini menggunakan teori face negotiation untukmembahas bagaimana konsep muka menyertai dua budaya berbeda dalammengendalikan terjadinya konflik. Penelitian dilakukan dengan menggunakanparadigma konstruktivis, pendekatan kualitatif, menggunakan metode etnografi.Subjek penelitian dipilih melalui strategi purposive. Hasil penelitian menunjukkanberdasarkan pembagian cluster dalam teori face negotiation dapat digambarkanface orientation generasi muda Batak adalah both/mutual face, face movementyang diterapkan adalah jenis mutual face protection moves, face interactionstrategis adalah mengedepankan high context, gaya konflik komunikasi yangsering terjadi adalah compromising, dan face content domain adalah reliabilityface yang mengedepankan kepercayaan.

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ABSTRACTThis thesis studies about face negotiation between Bataknese young generationwhich are part of migrant generation in Jakarta and their parents to maintainethnic identity of host culture. This studies used face negotiation theory to explainabout face concept between two different culture in maintain conflict. This studiesused constructivism paradigm, qualitative approach, and ethnography method.Subject in this studies are choosen by purposive sampling by criteria. The result ofthis studies shows that based on cluster of face negotiation theory, face orientationof bataknese young generation is both/mutual face, and also used other faceupgrading moves of face movement criteria. The face interaction strategies isprior to high context, compromising is conflict communication style prefered, andface content domain is reliability face, This thesis studies about face negotiation between Bataknese young generationwhich are part of migrant generation in Jakarta and their parents to maintainethnic identity of host culture. This studies used face negotiation theory to explainabout face concept between two different culture in maintain conflict. This studiesused constructivism paradigm, qualitative approach, and ethnography method.Subject in this studies are choosen by purposive sampling by criteria. The result ofthis studies shows that based on cluster of face negotiation theory, face orientationof bataknese young generation is both/mutual face, and also used other faceupgrading moves of face movement criteria. The face interaction strategies isprior to high context, compromising is conflict communication style prefered, andface content domain is reliability face]"