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"Penelitian ini bertujuan untuk menjelaskan pengaruh orientasi pasar perusahaan terhadap kinerja tenaga penjual. Penelitian ini berfokus pada tenaga penjual pada perusahaan PT Asuransi Jiwa X. Responden pada penelitian ini dilakukan dengan jumlah sampel sebanyak 168 responden yang dikumpulkan dengan metode non-probability sampling. Data yang dikumpulkan dalam penelitian ini diolah dengan aplikasi SPSS ver 24 menggunakan metode simple regression analysis, multiple regression analysis, dan menggunakan sobel test. Hasil penelitian menemukan bahwa sales agents performance dipengaruhi secara positif oleh market orientation dan dapat diketahui bahwa sales agents customer orientation memediasi secara parsial antara pengaruh market orientation terhadap sales agents performance.

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This Study Aims To Analyze At The Effect Of Corporate Market Orientation On The Performance Of Agent. This Study Focuses On Sales Agent At The PT Life Insurance X. Respondents In This Study Were Conducted With A Total Sample Of 168 Respondents Collected By Non-Probability Sampling Method. Data Collected In This Study Were Processed With The Application Of SPSS Ver 24 Using Simple Regression Analysis, Multiple Regression Analysis, And Using Sobel Tests. The Results Found That Agents Performance Is Positively Influenced By Market Orientation And It Can Be Seen That Agents Customer Orientation Partially Mediates Between The Influence Of Market Orientation On Sales Agents Performance."

"Dalam beberapa tahun terakhir, layanan streaming video on demand mengalami perkembangan yang sangat pesat, dimana hal tersebut terlihat dari munculnya berbagai layanan video on demand di Indonesia. Melihat hal tersebut maka salah satu perusahaan video on demand, yaitu Netflix selalu berusaha semaksimal mungkin untuk menarik & meningkatkan jumlah pelanggan serta mempertahankan kualitas layanan agar para pelanggan tetap setia menggunakan layanan yang ditawarkan. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh dimensi electronic service quality terhadap electronic customer satisfaction dan electronic customer loyalty pada pengguna aplikasi Netflix di daerah JABODETABEK. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei kepada 120 responden yang merupakan pelanggan Netflix dan bertempat tinggal di daerah JABODETABEK. Data yang didapatkan diolah menggunakan SPSS dan SmartPLS. Hasil Penelitian ini menunjukkan bahwa beberapa dimensi electronic service quality berpengaruh langsung dan signifikan terhadap electronic customer satisfaction. Lalu electronic customer satisfaction berpengaruh langsung dan signifikan terhadap electronic customer loyalty. Terakhir beberapa dimensi electronic service quality berpengaruh langsung dan signifikan terhadap electronic customer loyalty.

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In the last few years, video on demand services have experienced very rapid development, which can be seen from the emergence of various video on demand services in Indonesia. Seeing this, one of the video on demand companies, namely Netflix, always tries its best to attract & increase the number of subscribers and maintain the quality of service so that customers remain loyal in using the services offered. The purpose of this study was to analyze the effect of electronic service quality on electronic customer satisfaction and electronic customer loyalty for Netflix application users in the JABODETABEK area. This research uses a quantitative approach through a survey method to 120 respondents who are Netflix subscribers and live in the JABODETABEK area. The data obtained was processed using SPSS and SmartPLS. The results of this study indicate that the dimension of electronic service quality has a direct and significant effect on electronic customer satisfaction. Then electronic customer satisfaction has a direct and significant effect on electronic customer loyalty. The dimension of electronic service quality has a direct and significant effect on electronic customer loyalty"

"Saat ini, banyak perusahaan yang menerapkan green marketing untuk merespon peningkatan kesadaran lingkungan masyarakat. H&M merupakan perusahaan yang aktif terlibat dalam penerapan green marketing. Namun, setelah penyelidikan lebih lanjut, ditemukan bahwa H&M bersalah atas greenwashing, yaitu. menyimpang dari green marketing. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh persepsi greenwashing konsumen terhadap niat beli produk "Conscious" H&M yang dimoderasi oleh green concern. Penelitian ini menggunakan pendekatan kuantitatif dan metode survei terhadap green consumer Gen Z yang berusia 18-25 tahun dengan jumlah sampel 150 orang. Hasil penelitian menunjukkan bahwa greenwashing perception berpengaruh langsung dan signifikan terhadap green word-of-mouth. Kemudian green word-of-mouth berpengaruh dan signifikan terhadap green purchasing intentions. Lalu, greenwashing perception berpengaruh signifikan terhadap green purchasing intentions melalui green word-of-mouth. Penelitian juga mengungkapkan bahwa green concern tidak memoderasi antara greenwashing perception terhadap green purchasing intentions dan greenwashing perception tidak berpengaruh signifikan terhadap green purchasing intentions.

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Many businesses are now implementing green marketing in order to respond to the growing public awareness of environmental issues. H&M is one of the companies that is taking a proactive approach to green marketing. However, further investigation revealed that H&M had engaged in greenwashing, or the deviation from green marketing. The purpose of this study is to examine the impact of consumer perceptions of greenwashing on green purchasing intentions of H&M 'Conscious' products through green word-of-mouth moderated by green concern. With a total of 150 research samples, this study used a quantitative approach with survey methods on Generation Z green consumers aged 18-25 years old. The findings revealed that greenwashing perception has a direct and significant impact on green word-of-mouth. Then, green word-of-mouth influences green purchasing intentions significantly. Furthermore, greenwashing perception influences green purchasing intentions via green word-of-mouth. Green concern does not moderate the effects of greenwashing perception on green purchasing intentions, and greenwashing perception has no effect on green purchasing intentions."

"Penerapan pemasaran digital saat ini semakin banyak dilakukan mengingat persaingan industri terutama bidang e-commerce semakin ketat. Sebagai salah satu e-commerce terbesar di Indonesia, Shopee telah mengadopsi sebuah penggunaan teknologi augmented reality virtual try on sebagai salah satu bentuk upaya pemasaran digitalnya untuk menciptakan pengalaman pengguna yang lebih menyenangkan. Penelitian ini dilakukan dengan tujuan untuk menganalisis pengaruh penggunaan fitur augmented reality virtual try on terhadap persepsi kesenangan dan kepuasan pengguna yang dirasakan secara online. Penelitian ini mengambil studi pada fitur virtual try on yang terdapat pada e-commerce Shopee Indonesia untuk produk kecantikan, yang disebut Shopee Beauty Cam, Penelitian ini menggunakan pendekatan kuantitatif melalui teknik survey terhadap jumlah 130 responden yang merupakan pengguna Shopee Beauty Cam. Analisis data pada penelitian ini diperoleh menggunakan PLS-SEM yang menunjukkan hasil bahwa dimensi dari variabel augmented reality yang terdiri dari dimensi perceived usefulness dan perceived ease of use berpengaruh positif terhadap online perceived enjoyment. Lalu, dimensi perceived usefulness dan perceived interactivity berpengaruh positif terhadap e-satisfaction. Serta online perceived enjoyment berpengaruh positif terhadap e-satisfaction.

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The application of digital marketing is currently used in considering the high industry competition, especially in the e-commerce sector, which is getting tougher. As one of the largest e-commerce in Indonesia, Shopee has adopted an augmented reality virtual try-on technology as a form of digital marketing efforts to increase user experience. This research was conducted to analyze the effect of augmented reality virtual try-on on users’ online perceived enjoyment and e-satisfaction. This research takes a study on the virtual try on a feature found in Shopee Indonesia for beauty products called Shopee Beauty Cam. This research uses a quantitative approach through survey techniques with a total of 130 respondents who are Shopee Beauty Cam users. Data analysis in this study was obtained using PLS-SEM, which showed that the dimensions of the augmented reality variable, which consisted of perceived usefulness and perceived ease of use positively impact online perceived enjoyment. Then, the dimensions of perceived usefulness and perceived interactivity positively impact e-satisfaction, and online perceived enjoyment positively impacts e-satisfaction."

"Dengan datangnya era VUCA-BANI dan kompetisi yang ketat akibat pemain yang semakin padat, kasus brand transgression seringkali dialami merek-merek dalam industri kecantikan. Nobi et al (2021) dalam penelitianya menyatakan bahwa hal ini dapat diatasi dengan mendorong brand forgiveness dan brand evangelism untuk dapat meningkatkan brand relationship quality pasca terjadinya kasus. Skripsi ini memiliki tujuan untuk menganalisis bagaimana pengaruh brand transgression terhadap brand relationship quality melalui brand forgiveness dan brand evangelism sebagai variabel mediasi. Objek penelitian yang digunakan peneliti adalah kasus brand transgression yang dialami oleh merek kecantikan Carasun. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei berdasarkan purposive sampling. Jumlah responden dalam penelitian ini adalah 105 responden yang didapatkan melalui online questionnaire. Dengan analisis menggunakan teknik analisis jalur dan pengujian hipotesis menggunakan sobel test, penelitian ini menemukan bahwa brand transgression berpengaruh secara positif dan signifikan terhadap brand relationship quality dimediasi oleh brand forgiveness pada kasus merek Carasun. Selain itu, ditemukan juga bahwa hipotesis kedua ditolak yaitu brand transgression berpengaruh secara negatif dan tidak signifikan terhadap brand relationship quality dimediasi oleh brand evangelism pada kasus merek Carasun. Penelitian ini diharapkan dapat memberikan rekomendasi dan saran bagi perusahaan pra dan pasca terjadinya brand transgression. Dengan diterimanya hipotesis pertama, usaha Carasun dinilai efektif. Untuk itu, perusahaan dapat mencontoh upaya Carasun dalam mendorong brand forgiveness. Selain itu dengan diterimanya hipotesis kedua, maka perusahaan dapat fokus mendorong faktor lain yang mempengaruhi brand evangelism dikarenakan masih ditemukanya pengaruh positif dan signifikan kepada variabel brand relationship quality.

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With the arrival of the VUCA-BANI era and intense competition due to increasingly denser players, brand transgression cases are often experienced by brands in the beauty industry. Nobi et al (2021) in their research stated that this can be overcome by encouraging brand forgiveness and brand evangelism to be able to improve brand relationship quality after a case has occurred. This thesis aims to analyze how brand transgression influences brand relationship quality through brand forgiveness and brand evangelism as mediating variables. The research object used by researchers is the case of brand transgression experienced by the beauty brand Carasun. This study uses a quantitative approach through a survey method based on purposive sampling. The number of respondents in this study were 105 respondents who were obtained through an online questionnaire. By analyzing using path analysis techniques and testing hypotheses using the sobel test, this study found that brand transgression has a positive and significant effect on brand relationship quality mediated by brand forgiveness in the case of the Carasun brand. In addition, it was also found that the second hypothesis was rejected. This research is expected to provide recommendations and suggestions for companies before and after a brand transgression occurs. With the acceptance of the first hypothesis, Carasun's efforts are considered effective. For this reason, companies can emulate Carasun's efforts in encouraging brand forgiveness. Besides that, by accepting the second hypothesis, the company can focus on encouraging other factors that influence brand evangelism because there is still a positive and significant influence on the brand relationship quality variable."

"Seiring bertumbuhya demografi di Indonesia, tingkat konsumsi masyarakat juga turut meningkat menyebabkan kenaikan produksi sampah tiap tahunnya. Hal tersebut membuat pemerintah mengeluarkan regulasi yang mewajibkan produsen makanan dan minuman untuk beralih menggunakan kemasan yang mudah terurai, terbuat dari bahan daur ulang, dan pemanfaatkan kembali sampah. Salah satu perusahaan yang berinovasi di tengah regulasi kemasan ramah lingkungan adalah Plepah Indonesia. Plepah merupakan perusahaan manufaktur kemasan ramah lingkungan yang menggunakan pelepah pinang yang dijadikan wadah makanan pengganti styrofoam. Penelitian ini bertujuan untuk mengetahui pengaruh attitude, environmental concern, personal norms, dan willingness to pay terhadap minat beli kemasan ramah lingkungan. Penelitian menggunakan pendekatan kuantitatif melalui teknik purposive sampling pada 120 responden yang didapatkan melalui kuesioner daring. Hasil penelitian menunjukkan bahwa attitude, environmental concern, personal norms, dan willingness to pay memiliki pengaruh terhadap minat beli kemasan ramah lingkungan.

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Along with the growing demographics in Indonesia, the level of public consumption has also increased causing an increase in waste production each year. This prompted the government to issue regulations requiring food and beverage manufacturers to switch to using packaging that is easily decomposed, made from recycled materials, and reuse waste. One company that is innovating in the midst of environmentally friendly packaging regulations is Plepah Indonesia. Plepah is an environmentally friendly packaging manufacturing company that uses areca palm fronds as food containers to replace Styrofoam. This study aims to determine the effect of attitude, environmental concern, personal norms, and willingness to pay on the intention to buy environmentally friendly packaging. The research used a quantitative approach through a purposive sampling technique on 120 respondents who were obtained through an online questionnaire. The results of the study show that attitude, environmental concern, personal norms, and willingness to pay have an influence on the intention to buy environmentally friendly packaging."

"Penelitian ini bertujuan untuk mengetahui pengaruh Brand authenticity terhadap Brand trust serta peran Brand trust sebagai mediator dalam membangun Brand Affect dan Brand loyalty pada konsumen brand HMNS di Jabodetabek. Penelitian ini didasarkan pada pemahaman bahwa brand authenticity memiliki peran penting dalam membangun hubungan yang kuat antara brand dengan konsumen. Metode penelitian yang digunakan adalah survei dengan menggunakan kuesioner yang diberikan kepada responden yang merupakan konsumen brand HMNS di Jabodetabek. Pengambilan sampel dilakukan secara purposive dengan mengedepankan kriteria usia minimal 18 tahun dan pengalaman konsumsi terhadap brand HMNS. Total sampel yang terkumpul adalah 149 responden. Hipotesis di uji dengan menggunakan metode Structural Equation Modelling (SEM). Hasil penelitian menunjukkan bahwa Brand authenticity memiliki pengaruh yang signifikan terhadap Brand trust. Kemudian, Brand trust berpengaruh signifikan terhadap Brand Affect dan Brand loyalty.

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The purpose of this research is to cognize the influence of brand authenticity on Brand trust and the mediating role of Brand trust in building brand affect and brand loyalty among HMNS brand consumers in Jabodetabek. This study is based on the understanding that brand authenticity plays a crucial role in establishing a strong relationship between the brand and consumers. A survey method was employed, utilizing questionnaires distributed to HMNS brand consumers in Jabodetabek. The sampling was conducted purposively, with a minimum age requirement of 18 years and experience in consuming the HMNS brand. A total of 149 respondents participated in the study. The hypotheses were tested using Struktural Equation Modeling (SEM).The findings of the study indicate that brand authenticity has a significant influence on brand trust. Additionally, brand trust significantly affects both brand affect and brand loyalty. Furthermore, brand authenticity indirectly affects loyalty through brand trust. These results highlight the importance of brand authenticity in building a strong relationship with consumers. The findings have practical implications for brand communication and marketing strategies, emphasizing the need for brands to emphasize authenticity."

"Purchase Intention atau niatan pembelian merupakan salah satu tahapan dalam rangkaian teori purchase decision atau keputusan pembelian yang memiliki signifikansi penting baik bagi konsumen maupun manajemen brand. Salah satu cara yang dapat dilakukan oleh manajemen dalam mendorong terjadinya purchase intention adalah melalui periklanan. Periklanan sebagai bagian dari bidang pemasaran, saat ini sedang berkembang pesat pada platform media sosial. Hal ini mendorong perlunya dilakukan penelitian guna mengidentifikasi faktor-faktor yang penting bagi keberhasilan upaya pemasaran, khususnya pada bidang periklanan. Penelitian ini bertujuan untuk meneliti bagaimana social media advertising atau periklanan media sosial mampu mempengaruhi purchase intention atau niatan pembelian dengan studi kasus konsumen Janji Jiwa pengguna Instagram yang berdomisili di daerah Jabodetabek. Penelitian ini menggunakan metode penelitian kuantitatif melalui penyebaran kuesioner secara online terhadap 150 responden konsumen Janji Jiwa pengguna Instagram di Jabodetabek. Hasil penelitian menunjukkan bahwa social media advertising terbukti berpengaruh positif dan signifikan terhadap purchase intention. Namun terkait faktor-faktor yang diwakili oleh dimensi-dimensi penelitian yang berpengaruh signifikan terhadap purchase intention konsumen Janji Jiwa, terbukti hanya ada dua dimensi yaitu perceived relevance dan habit. Adapun dimensi performance expectancy, hedonic motivation, interactivity, dan informativeness tidak dianggap signifikan karena terdapat perbedaan antara harapan konsumen dengan kenyataan di lapangan pada konteks Janji Jiwa. Penelitian ini diharapkan dapat memperkaya penelitian di masa depan terutama pada topik terkait. Implikasi manajerial dari penelitian ini ditujukan untuk manajemen Janji Jiwa guna menjadi saran dalam melalukan upaya periklanan media sosial di masa yang akan datang.

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Purchase intention is one of the stages in purchase decision theories, which holds significant importance for both consumers and brand management. One way that management can encourage purchase intention is through advertising. Advertising, as part of the marketing field, is currently rapidly developing on social media platforms. This emphasize the need for research to identify factors that are important for the success of marketing efforts, particularly in the field of advertising. This study aims to examine how social media advertising can influence purchase intention, with a case study of Janji Jiwa consumers who use Instagram and reside in the Jabodetabek area. This research utilizes a quantitative research method by distributing online questionnaires to 150 Janji Jiwa consumers who use Instagram in Jabodetabek. The research results indicate that social media advertising has a positive and significant impact on purchase intention. However, regarding the factors representing social media advertising that significantly affect the purchase intention of Janji Jiwa consumers, only two dimensions are proven to be significant: perceived relevance and habit. On the other hand, dimensions such as performance expectancy, hedonic motivation, interactivity, and informativeness are not considered significant due to the discrepancy between consumer expectations and the reality in the field, specifically in the context of Janji Jiwa. This research is expected to contribute to future research, especially in related topics. The managerial implications of this research are intended for Janji Jiwa management as recommendations for future social media advertising efforts."

"Penelitian ini berfokus pada proses Penguatan Organisasi BNNP DKI Jakarta. Penelitian ini termasuk penelitian Kuantitatif dengan desain deskriptif. Model operasional penelitian menganalisis proses Penguatan Organisasi BNNP DKI Jakarta melalui Kerangka Implementasi 7’S Mc. Kinsey yang terdiri dari Structure, Skill, Strategy, Style, System, Staff dan Share Value. Responden penelitian ini terdiri dari Sekretaris Utama, Kepala Badan Narkotika Nasional Provinsi DKI Jakarta, Kepala Bagian Tata Usaha BNNP DKI Jakarta dan Kepala Bidang Pemberdayaan Masyarakat BNNP DKI Jakarta.BNNP DKI Jakarta perlu melakukan Penguatan Organisasi Adapun yang mendasari hal tersebut adalah perkembangan organisasi BNN yang telah menjadi Lembaga Pemerintah Non Kementerian dan Organisasi vertikal, kesempatan BNN untuk mengembangkan organisasinya di tingkat Kewilayah dalam melaksanakan Program P4GN dan merupakan suatu kebijakan antisipatif agar mampu menyesuaikan dengan berbagai tuntutan masyarakat dan lingkungan strategis. Hasil penelitian menunjukkan bahwa faktor staf menjadi faktor yang perlu dibenahi di dalam penguatan organisasi dengan bobot faktor prioritas adalah 0,317 sedangkan aktor yang paling berpengaruh dalam penguatan organisasi BNNP DKI Jakarta adalah Sestama BNN, Kepala BNNP DKI Jakarta, dan Kabag TU BNNP DKI Jakarta dengan bobot faktor prioritas adalah masing-masing 0,379 ; 0,383 dan 0,370. Alternatif strategi penguatan organisasi BNNP DKI Jakarta yang dapat digunakan adalah Manajemen Pengoptimalan Kinerja Organisasi dengan nilai 0,616.

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The Focus of this study is to describe the condition of BNNP’s Strengthening Organization based on the framework of the theory of 7’S model of Mc. Kinsey. The model of operational research have to analyze the process of strengthening organization of BNNP DKI Jakarta based on the framework of the theory of 7’S model of Mc. Kinsey consist of Structure, Skill, Strategy, style, System, Staff, and Share Value. The Operations research model is to analyze the Process of Strengthening Organization the National Narcotics Booard Jakarta’s Province by Implementation Framework of 7’S Mc. Kinsey consisting Structure, Skill, Strategy, Style, System, Staff and Share Value. The Survey Repondent consisted principal Of Secretary of National Narcotics Board, The Head of Administration of National Narcotics Board of Jakarta’s Province and the Head of Community Empowerment of the National Narcotics Board of Jakarta’s Province. BNNP need to Strengthening Organizations, it’s because to develop organizations of National Narcotic Board to become a Non Government Institutions and Organizations Vertikal. BNN has the opportunity to develop their organizations for implementing of P4GN Program and is an anticipatory policy to keep peace with the demand of Society and Strategic Environment. The result of the research showed that the staff factor is the main factor that need to be addressed for Strengthening Organizations of National Narcotics Board of Jakarta’Province with weighting factors 0,0317, while the most influential actors in strengthening is Sestama BNN, Kepala BNNP DKI dan Kabag TU with weighting factor priorities are respectively 0,379 , 0,383 dan 0,370. Alternative Strategies to Strengthening the Organizations of National Narcotic Board of Jakarta’s Province that can be used is the Organizational Performance Management Optimization value of 0,616."

"Dampak perubahan iklim terhadap lingkungan dan manusia, lebih luas telah menjadi ancaman terhadap stabilitas ekonomi dunia. Perdagangan karbon hadir sebagai salah satu upaya untuk menjaga keseimbangan antara dampak lingkungan dan perekonomian global. Tata laksana perdagangan karbon yang diatur melalui Peraturan Presiden Nomor 98 Tahun 2021 sangat penting bagi Indonesia karena memberikan kontribusi dalam penanggulangan perubahan iklim berbasis pasar di tingkat global untuk menuju pemulihan ekonomi yang berkelanjutan. Perdagangan karbon dilaksanakan melalui mekanisme bursa karbon yang telah diluncurkan pada pertengahan 2023 lalu. Aktivitas bursa karbon hanya menunjukkan kinerjanya pada hari pertama peluncuran, setelah itu bursa karbon terus menunjukkan penurunan hingga stagnansi perdagangan akibat tidak tersedianya unit karbon. Berbasis regulated market, maka kinerja perdagangan karbon juga ditentukan oleh perangkat regulasi, khususnya tata laksana nilai ekonomi karbon pada tingkat Kementerian/Lembaga yang terkait dalam Nationally Determined Contribution (NDC) Indonesia. Untuk itu penelitian ini bertujuan untuk menganalisis dinamika implementasi kebijakan perdagangan karbon di Indonesia dan penguatan apa yang dapat dilakukan untuk mendorong kinerja perdagangan karbon. Melalui metode penelitian deskriptif kualitatif dan teknik analisis arketipe sistem drifting goals, hasil penelitian menunjukkan bahwa dinamika implementasi kebijakan perdagangan karbon disebabkan adanya resistensi pelaku usaha dan konflik kepentingan antar Kementerian/Lembaga, sehingga terjadi penurunan target nasional. Untuk mendorong pencapaian target nasional, penguatan perlu dilakukan sebagai tindakan korektif yaitu dengan inovasi tata kelola soft steering dan peran dukungan legislatif.

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Climate change impact on the environment and humans has become a broader threat to world economic stability. Carbon trading act as an effort to maintain a balance between the environmental and global economy impacts. Implementation of carbon trading regulated through Presidential Regulation Number 98 of 2021 is crucial for Indonesia as it contributes to market-based mitigation of climate change at the global level towards sustainable economic recovery. Carbon trading is carried out through a carbon exchange mechanism which was launched in mid-2023. Carbon exchange activity only showed its performance on the first day of launch, and carbon exchange continued to show a decline until trading stagnated afterwards due to the unavailability of carbon units. Driven by regulated market, carbon trading performance is determined by regulatory instruments, especially the implementation of economic value of carbon in the Ministries/Institutions level as regulated in Indonesia's Nationally Determined Contribution (NDC). For such backgrounds, this research aims to analyze the dynamics of carbon trading policy implementation in Indonesia and what reinforcement can be done to encourage carbon trading performance. Through qualitative descriptive research methods and drifting goals system archetype analysis techniques, the results show that the dynamics of carbon trading policy implementation are caused by resistance from business actors and conflicts of interest between Ministries/Institutions, which resulting in declining national targets. To encourage the achievement of national targets, reinforcement needs to be carried out as a corrective action, through soft steering governance innovations and the role of legislative support."