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"A disruptive participant in your training event can put an end to learning in a hurry. How do you get the class back on track? This issue provides the tips and tools to solve the problem. It provides a checklist to help you prepare for sessions so you can anticipate trouble and plan to deal with it before it starts and adjust your reactions so as to not make the situation worse. In addition, 12 specific disruptive behaviors are addressed along with recommendations on how to handle them effectively."

"Smile sheets are often maligned as poor evaluation tools, despite their widespread use. Is it possible to make them a useful tool? This issue of Infoline answers a resounding yes to this question by showing you how to make the humble evaluation form into a power tool that can gather reaction data you can use to improve the design and delivery of your program or future programs. Moreover, once you create these tools as guided by this issue, you can easily modify them for any future program!"

""The Trainer's Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher. Now completely updated with hundreds of ready-to-use techniques, the book is still the perfect resource for new trainers, managers who are suddenly asked to train, and training professionals in need of a quick refresher. Comprehensive and arranged in an easy-reference format, The Trainer's Tool Kit, Second Edition, supplies instant guidance specifically designed to make any training task easier and more efficient."

""Just as you can lead a horse to water, but it won't necessarily drink, so you can give an employee training, but he may not actually learn...unless, of course, the trainer uses this insightful new book. Turning Training into Learning provides a specific, tested method for making sure training equals real learning. Written for anyone who must train others, this step-by-step guide shows exactly how to create a program that engages trainees and ensures that they remember and use what they've learned when they get back to work. Readers learn how to: * Analyze exactly what a particular trainee needs * Establish a safe environment where questions are welcomed * Demonstrate to learners why the training is relevant to them * Understand the process by which adults learn * Place real learning within the context of the traditional training cycle: assessment, design, delivery, and evaluation.""

"Now in a thoroughly updated third edition, this classic training guide shows readers how to build and maintain a successful, cost-effective organizational learning program. This is the training manager's ultimate answer book and set of tools for creating, developing, and managing the training function."