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"Seiring dengan pertumbuhan internet, kegiatan customer engagement melalui media sosial menjadi penting untuk meningkatkan hubungan antara perusahaan dan customer-nya. Disamping itu, electronic word of mouth telah menjadi bentuk iklan yang paling dipercaya oleh konsumen. Penelitian ini bertujuan untuk mengetahui pengaruh antara customer engagement terhadap pembentukan electronic word of mouth positif pada Twitter XL @XL123 serta melihat dimensi customer engagement manakah yang mempunyai pengaruh paling besar terhadap pembentukan electronic word of mouth positif pada Twitter XL @XL123. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan non-probability sampling. Sample dalam penelitian ini adalah 100 responden. Instrumen penelitian ini menggunakan kuisioner dan dianalisis menggunakan multiple regression. Hasil penelitian ini membuktikan bahwa customer engagement memiliki pengaruh terhadap pembentukan electronic word of mouth positif. Dimensi customer engagement yang memiliki pengaruh terbesar pada pembentukan electronic word of mouth positif adalah Cognitive Attachement.

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Following the growth of the Internet, customer engagement activities through social media have become an important activities to increase the company relationship with its customer. In addition, electronic word of mouth have become the most trusted form of advertising. This research aimed to observe the effect of customer engagement on establishing positive electronic word of mouth, and to observe which dimension of customer engagement had the greatest effect on establishing positive electronic word of mouth. This research applied quantitative approach and collected using non-probability sampling. The sample of this research was 100 respondent. This research used questionnaire as a research instrument and analyzed with multiple regression. This research proved that customer engagement had an effect on establishing positive electronic word mouth. The dimension of customer engagement which has the greatest effect on establishing positive electronic word of mouth was cognitive attachement."

"Penelitian ini bertujuan untuk mengetahui pengaruh electronic word of mouth positif terhadap citra merek TransjakartaTM yang reputasinya sedang menurun. Penelitian ini adalah penelitian field experiment dengan desain non equivalent control group design (dengan dan tanpa electronic word of mouth) prestestpostest. Partisipan adalah orang yang pernah menggunakan TransjakartaTM dan memiliki akun LINETM, berjumlah 77 orang yang dikelompokkan menjadi KE (45 orang) dan KK (32 orang). Penelitian dilakukan dengan memberikan screen capture electronic word of mouth positif sebanyak 8 buah kepada KE selama 7 hari melalui LINETM.Hasil penelitian menunjukkan bahwa electronic word of mouth positif memiliki pengaruh secara signifikan terhadap citra merek (t -2.106 = 0.039 (p < 0.05)), yang berarti terdapat perbedaan yang signifikan antara peningkatan selisih mean antar kelompok. Hal ini juga berarti bahwa electronic word of mouth positif memiliki pengaruh terhadap citra merek. Dengan demikian pengelola TransjakartaTM dapat memberikan electronic word of mouth positif kepada masyarakat untuk meningkatkan citra merek sehingga lebih banyak masyarakat yang menggunakan transportasi publik di Jakarta.

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This study aimed to understand the effect of positive electronic word of mouth toward TransjakartaTM?s brand image where their reputation has been falling .This research was a field experimental research with a non-equivalent control group design (with and without electronic word of mouth) prestest-posttest. Participants are people who have used TransjakartaTM and had LINETM account , a total of 77 people grouped into KE ( 45 people) and KK (32 people). Research done by giving a screen capture of positive electronic word of mouth as many as 8 in total for seven days through LINETM.The results of the research shows that the positive electronic word of mouth having significant effect on brand image (t -2.106 = 0.039 ( p < 0.05 )), which means there are significant differences between the increase in mean between two group. This means that the positive electronic word of mouth had the effect toward brand image. Thus, TransjakartaTM Management can improve the brand image of TransjakartaTM by giving positive electronic word of mouth to the community in order to increase the use of public transportation in Jakarta."

"[Electronic word of mouth telah menjadi salah satu fenomena yang timbul akibat perkembangan teknologi internet dan menjadi salah satu topik yang dipelajari pada era pemasaran digital. Tujuan penelitian ini adalah untuk menganalisis motif apa yang mendorong niat seseorang mau menyebarkan electronic word of mouth pada media consumer-opinion platform Forum Jual Beli Kaskus. Penelitian dilakukan dengan menggunakan data dari 60 responden yang kemudian dianalisis menggunakan metode Partial Least Square ? Structural Equation Model (PLS ? SEM). Hasil penelitian mendukung dua dari enam hipotesis yang diajukan, yaitu Kepuasan Menolong dan Kewajiban Moral berpengaruh positif terhadap niat seseorang untuk menyebarkan electronic word of mouth pada consumer-opinion platform Forum Jual Beli Kaskus.

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Electronic word of mouth has become a phenomenon that arise because of internet advancement and a subject of study in this digital marketing era. The purpose of this study is to anaylze what motives that drive consumer?s intention to spread electronic word of mouth in consumer-opinion platform media Forum Jual Beli Kaskus. This study is conducted using the data from 60 respondent and analyzed using Partial Least Square ? Structural Equation Model (PLS-SEM) method. The result support two of six hypotheses that have been proposed which are Enjoyment of Helping and Moral Obligation positively related to Consumer?s Intention in spreading the electronic word of mouth in consumer-opinion platform Forum Jual Beli Kaskus.ElectronicWord;Electronic word of mouth has become a phenomenon that arise because of internet advancement and a subject of study in this digital marketing era. The purpose of this study is to anaylze what motives that drive consumer?s intention to spread electronic word of mouth in consumer-opinion platform media Forum Jual Beli Kaskus. This study is conducted using the data from 60 respondent and analyzed using Partial Least Square ? Structural Equation Model (PLS ? SEM) method. The result support two of six hypotheses that have been proposed which are Enjoyment of Helping and Moral Obligation positively related to Consumer?s Intention in spreading the electronic word of mouth in consumer-opinion platform Forum Jual Beli Kaskus.ElectronicWord, Electronic word of mouth has become a phenomenon that arise because of internet advancement and a subject of study in this digital marketing era. The purpose of this study is to anaylze what motives that drive consumer’s intention to spread electronic word of mouth in consumer-opinion platform media Forum Jual Beli Kaskus. This study is conducted using the data from 60 respondent and analyzed using Partial Least Square – Structural Equation Model (PLS – SEM) method. The result support two of six hypotheses that have been proposed which are Enjoyment of Helping and Moral Obligation positively related to Consumer’s Intention in spreading the electronic word of mouth in consumer-opinion platform Forum Jual Beli Kaskus.ElectronicWord]"

"Penelitian ini membahas penggunaan electronic word of mouth sebagai output dari kualitas pelayanan dan kepuasan jasa layanan ojek, yang dimediasi oleh teknologi. Penelitian ini menggunakan metode kualitatif dengan paradigm post-positivis. Pelanggan yang diwawancara dipilih berdasarkan pengalaman konsumsi dan kegiatan berbag idi media sosial(twitter). Peneliti mendapatkan hasil data primer melalui wawancara mendalam. Hasil dari penelitian ini menyimpulkan bahwa pelanggan yang puas dengan layanan sukarela akan membagi pengalaman yang baik di media sosial(twitter). Dalam hal ini empati yang merupakan dimensi kualitas layanan memainkan peran penting dalam mendorong konsumen untuk mengkomunikasikan pengalaman positif yang dirasakan melalui Twitter sebagai wujud kontribusi untuk membantu mempromosikan perusahaan.

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This study discusses the use of electronic word of mouth as an output of service quality and satisfaction of motorcycle taxiservice (ojek), which are mediated by technology. This study used a qualitative method with post-positivist paradigm. Customers who interviewed are selected based on their consumption experiences and sharing activities in social media (twitter). Researcherobtain the results of primary data through in-depth interviews.

Results from this study concluded that costumers who are satisfied with the services will voluntarily share the good experience in social media (twitter). In this case "empathy" which is dimension of quality services play an important role in encouraging consumers to communicate positive perceived experience through Twitter, which can be concluded as the contribution to helppromoting the company."

"[ABSTRAKPenelitian ini bertujuan untuk mengetahui bagaimana proses pemasaran produkprodukcult brand dengan word of mouth. Konsep utama cult brand adalah kesetiaanterhadap suatu brand / merek, sedangkan konsep utama word of mouth adalahkomunikasi berupa pembicaraan maupun testimonial yang dilakukan orang yangmembicarakan suatu produk atau jasa. Hal-hal yang juga terkait dengan penelitian iniadalah mengenai fanatisme dalam sepakbola, brand sepakbola sebagai cult brand,jersey sepakbola sebagai simbol sepakbola, serta komunitas dalam sepakbola. Metodeyang digunakan dalam penelitian ini adalah kualitatif dengan narasumber penjual danpemilik jersey yang seluruhnya tergabung dalam komunitas Jersey Forumotion.Kesimpulan utama dari penelitian ini adalah mengenai komunitas dan viral marketingyang merupakan bentuk penyampaian word of mouth yang tepat bagi pemasaranproduk-produk cult brand, khususnya pada penjualan jersey sepakbola.

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ABSTRACTThe objective of this research is to identify the marketing process of cult brandproducts through word of mouth. The main concept of ?cult brand? is the loyaltytowards a particular brand while the main concept of ?word of mouth? iscommunication in the form of either conversation or testimonial conducted by personconversing about a particular product or service. Also related to this research is thefanaticism in Football, Football brand as cult brand, Football jersey as Footballsymbol as well as community in Football. Qualitative research method is employed inthis research with sellers and owners of jerseys?all of them members JerseyForumotion community?as interviewees. The main conclusion of this research isabout the community and viral marketing, which are forms of word of mouth suitablefor the purpose of cult brand products marketing, particularly on Football jersey sales, The objective of this research is to identify the marketing process of cult brandproducts through word of mouth. The main concept of ‘cult brand’ is the loyaltytowards a particular brand while the main concept of ‘word of mouth’ iscommunication in the form of either conversation or testimonial conducted by personconversing about a particular product or service. Also related to this research is thefanaticism in Football, Football brand as cult brand, Football jersey as Footballsymbol as well as community in Football. Qualitative research method is employed inthis research with sellers and owners of jerseys—all of them members JerseyForumotion community—as interviewees. The main conclusion of this research isabout the community and viral marketing, which are forms of word of mouth suitablefor the purpose of cult brand products marketing, particularly on Football jersey sales]"

"ABSTRAKTesis ini memaparkan mengenai dimensi yang membentuk customer experience pada pengguna internet banking dan pengaruh dari customer experience terhadap customer satisfaction, loyalitas dan word-of-mouth pada pengguna internet banking. Dimensi dan pengukuran dari customer experience quality ini menggunakan pengukuran customer experience quality yang dikembangkan oleh Maklan & Klaus (2013). Berdasarkan penelitian terhadap 249 responden pengguna internet banking di Jabodetabek, diperoleh hasil bahwa dimensi moments-of-truth menjadi dimensi yang paling besar dalam membentuk customer experience pada pengguna internet banking. Dari hasil pengujian SEM juga diperoleh hasil bahwa customer experience memiliki pengaruh yang signifikan terhadap customer satisfaction, loyalitas dan word-of-mouth.

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ABSTRACT

This thesis describes the dimensions that formed customer experience in internet banking users and the impact of customer experience to customer satisfaction, loyalty and word-of-mouth of Internet banking users. Dimensions and measurement of this customer experience quality uses customer experience quality measurement developed by Maklan & Klaus (2013). Based on a study of 249 respondents of internet banking users in Greater Jakarta, showed that moments-oftruth becomes the greatest dimension in shaping customer experience in internet banking users. SEM test results also showed that the customer experience has a significant impact on customer satisfaction, loyalty and word-of-mouth."

"Written by distinguished experts in the fields of oral medicine, periodontology, epidemiology, and microbiology, The Oral-Systemic Health Connection: A Guide to Patient Care gathers the latest scientific information on the associations between the oral environment and overall health. With careful analysis, the authors weigh the latest evidence about the relationships between oral infections and systemic diseases and conditions such as diabetes, cancer, osteoporosis, heart disease, pulmonary disease, inflammation, obesity, and complications of pregnancy. Other chapters focus on cutting-edge research into areas such as infectious disease screening, bioinformatics, targeted cancer therapies, and salivary diagnostics. This book will help readers to better understand current and future evidence on the associations between oral health and general health and enable readers to examine with a critical eye the claims made by scientists working on this subject. More importantly, readers will be able to apply this information clinically to guide treatment decisions and recommend preventive strategies, for the benefit of their patients."

"Kanker mulut merupakan kanker urutan ke-6 dengan insiden tertinggi di dunia. Pengobatan untuk berbagai jenis kanker termasuk kanker mulut masih sangat terbatas dan memiliki banyak efek samping sehingga perlu dicari pengobatan baru yang poten namun memiliki efek samping yang minimal. Kulit buah manggis yang sering dikonsumsi oleh masyarakat Asia Tenggara termasuk Indonesia diduga memiliki efek anti kanker karena mengandungksanton (α,β,γ mangostin). Penelitian ini bertujuan menguji efek sitotoksisitas ekstrak etanol kulit buah manggis terhadap sel kanker mulut dengan metodein vitro. Sel kanker mulut diberikan perlakuan berupa kontrol dan 8 konsentrasi (6,25μg/ml, 12,5 μg/ml, 25 μg/ml, 50 μg/ml, 100 μg/ml, 200 μg/ml, 400 μg/ml, 800 μg/ml). Pengujian secara in vitro pada sel kanker mulut yang diberi ekstrak etanol kulit buah manggis dengan dosis 6,25μg/ml - 800μg/ml dilihat viabilitas sel dibandingkan dengan kontrol. Viabilitas sel kanker diidentifikasi dengan MTT Assay kit. Setelah data didapatkan dan dianalisis menggunakan uji Kruskal-Wallis, didapatkan nilai p = 0,012 serta IC50 sebesar 4,9 μg/ml. Uji Post Hoc menunjukkan bahwa terdapat perbedaan bermakna antara kelompok kontrol dan perlakuan 6,25 μg/ml dengan kelompok lainnya.

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Mouth cell cancer is the 6th most common cancer worldwide. The treatment for any kind of cancer including mouth cell cancer is limited and has many side effects, therefore novel and potent treatment with less side effects is needed. Pericarp of the mangosteen which is commonly consumed by Southeast Asian people including Indonesia, is suspected to have chemotherapy properties such as xanthone (α,β,γ mangosteen). This study aimed to find out the cytotoxicity level of ethanol extracts of mangosteen’s pericarp for mouth cell cancer byin vitro test. Mouth cell cancer was given eight different concentration (6.25μg/ml, 12.5 μg/ml, 25 μg/ml, 50 μg/ml, 100 μg/ml, 200 μg/ml, 400 μg/ml, 800 μg/ml) and control (medium). The viability of the mouth cell cancer was identified using MTT Assay kit. The result shows that the p value = 0.012 and the IC50 = 4.9 μg/ml using Kruskal-Wallis test. Post Hoc test show there are differences between the control and 6,25 ug/ml treatment group to the other treatment groups"

"eWOM telah diketahui mampu memengaruhi intensi membeli atau intensi menggunakan suatu produk (Ladhari & Michaud, 2015; Mauri & Minazzi, 2013; Park & Kim, 2008; Park & Lee, 2009; Qu, 2015; Zhang, Ye, Law, & Li, 2010) dan diduga efeknya akan berbeda tergantung pada tipenya, positif atau negatif (Ladhari & Michaud, 2015; Mauri & Minazzi, 2013), serta tergantung pada elemennya, teks atau visual (Hoffman & Daugherty, 2013; Lin, Lu, & Wu, 2012) sehingga tujuan dari penelitian ini adalah untuk mencari tahu cara mengubah potential user bus TransJakarta menjadi user bus TransJakarta dengan melihat pengaruh variasi elemen eWOM positif terhadap intensi, khususnya intensi menggunakan bus TransJakarta. Penelitian ini merupakan penelitian eksperimental dengan desain penelitian randomized two-groups design (pretest & posttest). eWOM yang digunakan dalam penelitian ini berbentuk ulasan online yang diberikan pada partisipan (n=62) selama 7 hari melalui aplikasi instant messaging LINE. Hasil penelitian menunjukkan bahwa eWOM positif, baik berupa teks maupun teks-gambar, dapat meningkatkan intensi menggunakan bus TransJakarta (t(61) = 7.729; p < .01). Akan tetapi, peningkatan skor intensi menggunakan bus TransJakarta tidak berbeda secara signifikan pada kelompok yang diberi eWOM berupa teks dan eWOM berupa teks-gambar (t(60) = .582, p > .01). Selanjutnya, penelitian ini juga mendiskusikan temuan penelitian, saran untuk penelitian selanjutnya, serta implikasi praktis dari penelitian.

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eWOM is known for its effect on purchase intention or intention to use a product (Ladhari & Michaud, 2015; Mauri & Minazzi, 2013; Park & Kim, 2008; Park & Lee, 2009; Qu, 2015; Zhang, Ye, Law, & Li, 2010) and it is assumed that the effect will be difference according to its type, positive or negative (Ladhari & Michaud, 2015; Mauri & Minazzi, 2013), and depends on its elements, text or visual (Hoffman & Daugherty, 2013; Lin, Lu, & Wu, 2012). Therefore, the purpose of this study was to seek how potential user of TransJakarta can be the actual user of TransJakarta by examining the effect of positive eWOM element variation on intention, specifically on intention to use TransJakarta bus. This study was an experimental study with randomized two-groups design (pretest & posttest). eWOM used in this study were online reviews about TransJakarta that was given to the participants (n=62) for seven days with the used of instant messaging application LINE. The findings of this study showed that positive eWOM, either text-only or with visual information increased the intention to use TransJakarta bus (t(61) = 7.729; p < .01). However, the increasing scores of the two experiment groups, the group that got text-only online review and the group that got text-with-visual-information online review, were not significantly different (t(60) = .582, p > .01). These findings led to discussions and suggestions for further research, as well as the practical implications, that are included in this paper.;eWOM is known for its effect on purchase intention or intention to use a product (Ladhari & Michaud, 2015."