Hasil Pencarian  ::  Simpan CSV :: Kembali

"Skripsi ini membahas tentang aspek hukum perlindungan konsumen terhadap pengguna jasa internet PT. First Media, Tbk. Penelitian ini menemukan adanya beberapa permasalahan dan pelanggaran yang dilakukan oleh PT. First Media, Tbk. Selain itu, di dalam skripsi ini juga dibahas tentang sanksi yang dapat diterapkan terhadap PT. First Media, Tbk. Sanksi yang dapat diberikan bagi PT. First Media, Tbk selaku perusahaan penyedia jasa internet yang melanggar hak konsumen ini terdapat dalam UUPK pada Pasal 60 dan 62.This Bachelor thesis discussed an issue concerning the aspects of consumer protection law on internet service user of PT. First Media, Tbk. This research found some problem concerning the services of PT. First Media, Tbk. More over, PT. First Media have infringed the law. This bachelor thesis also discussed about the penalty that can be applied to PT. First Media, Tbk that have infringed consumers? right. This penalty is stated in Consumer Protection Act Article 60 and 62."

"Internet has been explorer in many ways, one of the internet function is used for the trade. For example, internet supports the small business so they can sell and promote their business to another world by the internet, beside that with using internet in trade system we can less, time, money and etc. that is how internet is so useful in trade system. This research is focuses in internet trade system as known E-commerce ( Electronic Commerce ).

Trade, can be call E-commerce if they have 2 condition : 1. the trade using online system and 2. There is exchange value, in this cases change value means, there is transaction.

Every people has different perception about E-commerce or Internet, the person who do not familiar with internet, think the internet only for rich people. And for the others one, who is used to internet think the other side, they can not live without it. So this research conclude 3 dimension of perception customer about E-commerce that can be effect to their purchases intention by internet are: trust, media advertising and personality.

This descriptive research using a survey method, with questionnaires. The target population of this research is every www.detik.com netters , both man and woman, in Jakarta. The number of sample taken is 100 with the purposive sampling.

Based on the data collected from samples in this research, I found that every dimension of perception ( trust, media advertising and personality ) has impact to purchases intention netters of detik.com, but the impact is not too significant. And the most significant that impact to purchases is trust.

From the statistics test based on the data collected from samples, it is found that the regression coefficient between perception and purchases intention at www.detik.com in this research is 0.435. The regression shows that there is a positive coefficient between perception and purchases at detik.com in this research. With that result, researcher suggest that detik.com should improve the advertising and maintain trust of customers if detik.com wants to keep up and increase amount netters in detik.com"

"Skripsi ini meneliti positioning merek notebook Toshiba, HP/Compaq, Apple, Sony, Acer, Fujitsu, Dell, dan IBM/Lenovo berdasarkan atribut harga beli, bentuk dan desain, biaya operasional dan perawatan, layanan purna jual, kecepatan kinerja, citra merek, daya tahan batere, dan kualitas fitur tambahan dengan melibatkan pengguna notebook mahasiswa Universitas Indonesia (UI) sebagai responden.Hasil penelitian dengan metode Attribute Rating menyatakan bahwa Apple adalah merek notebook yang dipersepsikan merek termahal dan memiliki kualitas kinerja terbaik, Acer sebagai merek termurah, dan Dell sebagai merek yang memiliki kualitas terburuk. Sedangkan berdasarkan analisis metode Correspondence Analysis, menyatakan bahwa merek yang dipersepsikan mirip adalah Apple dengan Sony, Fujitsu dengan Toshiba, dan Dell dengan IBM/Lenovo, dan merek yang memiliki posisi tersendiri adalah Acer dan HP/Compaq.

---

This research study about notebook?s brand positioning of Toshiba, HP/Compaq, Apple, Sony, Acer, Fujitsu, Dell, and IBM/Lenovo based on purchase price, form and design, operational and maintanance cost, after sales secrvices, perfomance speed, brand image, battery endurance, and additional features. This research has involved students of University of Indonesia as respondent.

The results of Attribute Rating method indicates that Apple has been positioning as the most expensive with best quality brand, Acer as the cheapest brand, and Dell as the worst quality brand. Meanwhile, the result Correspondence Analysis method shows that Apple has equal brand image with Sony, meanwhile Fujitsu brand image is in proportion to Toshiba, Dell at the same level to IBM/Lenovo, and two others brands which have special categorization are Acer and HP/Compaq."

"Skripsi ini membahas mengenai tinjauan yuridis terhadap klausula baku yang terdapat di dalam perjanjian keanggotaan Fitness First dan Celebrity Fitness terkait dengan UUPK. Penelitian ini menemukan adanya beberapa permasalahan dan pelanggaran dalam klausula baku yang terdapat pada perjanjian keanggotaan Fitness First dan Celebrity Fitness. Selain itu di dalam skripsi ini juga dibahas mengenai sanksi yang dapat diterapkan terhadap Fitness First dan Celebrity Fitness selaku pihak yang membuat klausula baku tersebut."

"Skripsi ini membahas tentang bagaimana persepsi pelanggan pada pemulihan layanan (service recovery) yang dilakukan pada penyedia layanan jasa kesehatan SBU Garuda Sentra Medika. Penelitian ini menggunakan dimensi pemulihan layanan seperti interactional justice, procedural justice, dan distributive justice yang diimplementasikan oleh SBU Garuda Sentra Medika. Penelitian ini menggunakan analisis deskriptif kuantitatif. Data yang dikumpulkan melalui penyebaran kuesioner kepada 50 orang responden dengan kriteria pelanggan SBU Garuda Sentra Medika yang pernah merasakan kegagalan jasa dan pemulihan layanan di SBU Garuda Sentra Medika. Hasil dari penelitian ini menyarankan bahwa pihak penyedia layanan harus memperbaiki prosedur penanganan keluhan pelanggan yang berpihak kepada pelanggan (customer oriented), memudahkan pelanggan, membuat pelanggan lebih fleksibel dalam mengajukan suatu keluhan pelanggan, serta waktu penyelesaian keluhan yang disajikan kepada pelanggan ditangani dengan cepat dan jelas jangka waktunya, interaksi tidak hanya sekedar ramah dan sopan kepada pelanggan tetapi harus juga memiliki empati yang tinggi terhadap pelanggan, sehingga pelangganpun merasa nyaman, dan pada akhirnya hasil penanganan keluhan pun dipersepsikan oleh pelanggan dengan baik dan menciptakan kepuasan pelanggan.

---

This thesis discusses how the perception of customers on service recovery are made to the service provider's services health SBU Garuda Sentra Medika. This research uses the dimensions of the recovery services such as interactional justice, procedural justice, and distributive justice is implemented by SBU Garuda Sentra Medika. This research using quantitative descriptive analysis. Searching data through the dissemination of the questionnaire to respondents with 50 customer criteria SBU Garuda Sentra Medika ever sense the failure and restoration of services in service SBU Garuda Sentra Medika.

The results of this research suggest that the service provider must improve the procedures of handling customer complaints in favour to the customer (customer oriented), makes it easy for customers, making customers more flexible in asking a customer complaints, as well as the time resolution of the complaint presented to the customer are handled quickly and obviously, interaction duration not just friendly and courteous to customers but must also have high empathy towards the customer, so that pelangganpun feel comfortable, and in the end result of any complaint handling are perceived by customers and create customer satisfaction."