Hasil Pencarian  ::  Simpan CSV :: Kembali

"In the development of electronic transaction, there is condition which puts consumer in a lower bargaining position, especially if the transaction held in an international trading. It will significantly reduce the consumer's bargaining position. The consumer's lower bargaining position is caused by the differences of jurisdiction that cause lack of legal certainty in a consumer disputes settlement. Law No. 11/2008 regulates about Information and Electronic Transaction does't discuss about international consumer disputes. Thus consumer needs legal protection such as state intervention in the field of transaction and business settlement. Consumer dispute settlement in an international electronic transaction must understand the rights of consumer so it can give legal choice and forum based on consumer law. There will be used by judges or arbiters as a consideration in order to settle consumer dispute. Therefore Online dispute Resolution (ODR) has been developed in order to vanish legal barriers in a process of settlement."

""Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: * fully understand the connection between excellent customer service and organizational performance * deliver a higher level of customer service at a lower cost * develop a customer base that fuels growth and profitability.""