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"Artikel ini membahas mengenai pelayanan perpustakaan umum dari perspektif multikulturalisme. Penelitian ini bertujuan untuk mengidentifikasi peran perpustakaan umum dalam memberikan pelayanan kepada masyarakat multikultural. Metode studi literatur digunakan dalam melihat berbagai pandangan terkait topik dengan meninjau artikel jurnal nasional maupun internasional dalam kurun waktu lima tahun terakhir (2016-2020). Hasil penelitian menunjukkan bahwa perpustakaan umum berperan dalam memenuhi kebutuhan informasi masyarakat multikultural terutama dalam mendukung proses adaptasi dengan lingkungan baru sekaligus dapat mempertahankan identitas dan budaya asalnya. Pengembangan layanan khusus merupakan solusi pemenuhan kebutuhan ini melalui penyediaan informasi khusus, koleksi multilingual, dan koleksi yang memiliki nilai kelokalan dari pendatang dan pribumi. Penyediaan ruang aktivitas bersama dapat menjembatani permasalahan perbedaan kebudayaan yang sering mengakibatkan munculnya ketegangan ketegangan dan prasangka buruk antar suatu komunitas budaya. Kebijakan dan kesadaran kolektif pustakawan menjadi faktor penentu utama dalam mendukung keberhasilan perpustakaan umum dalam memberikan pelayanan dan kebutuhan informasi masyarakat multikultural. Selain itu, kemampuan pustakawan dalam memahami keragaman budaya, atau yang dikenal dengan istilah kompetensi budaya, merupakan tuntutan. Artinya, pustakawan harus mampu memahami kebutuhan masyarakat yang beragam dan kemampuan ini harus terus dikembangkan sejalan dengan dinamika perubahan dalam masyarakat multikultural.

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This article discusses public library services from the perspective of multiculturalism. This study aims to identify the role of public libraries in providing services to multicultural society. The study method used in looking at various views related to the topic by reviewing national and international journal articles in the last five years (2016-2020). The results show that public libraries supports the information needs of multicultural society, especially in supporting the adaptation process to a new environment, can at the same time maintain their original identity and culture. The development of special services is a solution to meet this need by providing specific information, multilingual collections, and collections that have newcomer and indigenous values. Providing space for joint activities can bridge the problem of cultural differences that are often caused by tracing and prejudice between cultural communities. Librarian collective policy and awareness are the main determining factors in supporting public libraries in providing services and information needs of multicultural communities. In addition, the librarian's ability to understand cultural diversity, or what is known as cultural competence, is a legacy. This means that librarians must be able to understand the diverse needs of society and this ability must be developed in line with the dynamics of change in a multicultural society."

"Pandemi Covid-19 yang telah berselang selama lebih dari satu tahun di Indonesia mempengaruhi berbagai aspek kehidupan. Lembaga informasi seperti perpustakaan terkena dampak yang mengharuskan adanya kebijakan baru agar bisa mengoperasikan layanannya kepada masyarakat setempat. Penelitian ini membahas mengenai dampak pandemi Covid-19 terhadap penyediaan layanan di Perpustakaan Umum Kota Depok diantaranya adalah layanan sirkulasi, layanan referensi, layanan anak, layanan depok corner dan layanan space room. Tujuan dari penelitian ini adalah untuk mengetahui dampak yang ditimbulkan Covid-19, serta apa saja tindakan yang dilakukan pihak perpustakaan dalam mengatasi permasalahan yang ada. Metode penelitian menggunakan pendekatan kualitatif melalui studi kasus. Teknik pengumpulan data menggunakan teknik wawancara mendalam, observasi dan studi literatur. Hasil penelitian ini menunjukkan bahwa Perpustakaan Umum Kota Depok terkena dampak pandemi covid-19 karena wilayahnya berada di zona merah dan harus menutup layanannya secara bertahap sesuai dengan kebijakan pemerintah. Penerapan protokol kesehatan di lingkungan Perpustakaan juga diberlakukan untuk pegawai yang masih bekerja di tempat. Dampak yang dialami memaksa para profesional perpustakaan memperbarui penyediaan layanan ke platform digital sehingga dapat tetap menyediakan layanan jarak jauh kepada pengguna.

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Covid-19 pandemic has been going on for more than a year in Indonesia and affected various aspects of life. Information institutions such as libraries were affected which required new policies in order to operate their services to the local community. This study discusses the impact of the Covid-19 pandemic on the provision of services at the Depok City Public Library, including circulation services, reference services, children's services, Depok corner services and space room services. The purpose of this study was to determine the impacts of Covid-19 and what the library did for handling the existing problems. This research used qualitative method through case studies. Data collection techniques used in-depth interviews, observation and literature studies. The results of this study indicate that the Depok City Public Library is affected by the COVID-19 pandemic because the area is in the red zone and must gradually close its services in accordance with government policy. The implementation of health and safety protocols in the library environment is also applied to employees who are still working in the library. The impact is forcing library professionals to update service provision to digital platforms so that they can continue to provide remote services to users."

"What is our librarys mission statement?. How do we serve our older customers better?. How do I justify the purchase of a new Internet workstation in my library?. How many times should I call the plumber each year?. These questions and more are discussed in the new edition of an old classic. Since the publication of its first edition in 1965, Administration of the Small Public Library has been a gold standard resource for setting up and managing cutting-edge small public library facilities."

"Librarians are key players in bringing communities together. With the help of the Internet, they are in a position to revolutionize the way users access information and come together as a result. Indeed, libraries can function as both hubs to circulate local, national, and global information and as networks of local agencies, nonprofits, community activities, resources, events, and contacts."